Joanne Chartrand has been in the service of the University of Ottawa for the past 27 years. Whether at the Office of the Registrar, the Faculty of Social Sciences, the Faculty of Law or more recently the Faculty of Education, Joanne is known for her talents as an organizer and a seasoned professional. As Academic Administrator at the Faculty of Education, she handles numerous case files and draws people together. Her greatest strengths: professionalism, thoroughness, efficiency, calm, and listening skills. All essential qualifications to become the recipient of the 2010 Support Staff Award for Excellence!