CALL CENTRE AGENT

Posted on Tuesday, May 21, 2019

Responding to incoming calls regarding our park, the rules for each of the attractions, sales, promotions, discounts. Assisting customer with their online reservations and purchases. 

Experience:

  • Computer proficiency using Windows and the Office Suite of applications is needed.
  • Previous experience in customer service, sales or as a receptionist would be an asset.
  • Bilingual French and English is required for this job.


Duties:

  • Respond to incoming calls for information on our attractions.
  • Coaching clients over the phone to complete their purchases and reservations.
  • Provide potential guests with information on our policies and rules for entering the park and enjoying our rides
  • Advise about pricing levels, discounts and promotions.
  • Complete reservations for customers in our online reservation system
  • Ad-mail preparation and database maintenance.
  • Administrative support to the management team as required.
  • Daily statistics reporting.

Contact information: slalonde@calypsopark.com

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